Privacy Policy
How HVW Medical Clinic collects, uses, and protects your personal information
Last updated:
Introduction
HVW Medical Clinic (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our medical services.
Information We Collect
Personal Information
When you visit our clinic or contact us, we may collect:
- Contact Information: Name, phone number, email address, and physical address
- Medical Information: Health history, symptoms, diagnoses, treatment plans, and other medical records
- Insurance Information: Health insurance details for billing purposes
- Communication Records: Records of appointments, prescriptions, and referrals requested via phone or WhatsApp
Website Information
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Provide medical care and treatment
- Schedule and manage appointments
- Process prescriptions and referrals
- Communicate with you about your health
- Comply with legal and regulatory requirements
- Improve our services and website
Protection of Medical Information
Your medical information is protected under applicable healthcare privacy laws. We maintain strict confidentiality of all patient records and only share medical information:
- With your explicit consent
- With other healthcare providers involved in your care
- As required by law
- For billing and insurance purposes
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure storage of medical records
- Encrypted communications where possible
- Limited access to patient information on a need-to-know basis
- Regular review of security practices
WhatsApp Communications
When you contact us via WhatsApp:
- Messages are encrypted end-to-end by WhatsApp
- We use WhatsApp for appointment scheduling, prescription requests, and referral requests
- Sensitive medical discussions should be conducted during in-person consultations
- WhatsApp message history may be retained for medical record purposes
Your Rights
You have the right to:
- Access your medical records
- Request corrections to your information
- Request restrictions on how your information is used
- Receive a copy of your medical records
- File a complaint if you believe your privacy rights have been violated
Third-Party Services
Our website may use third-party analytics services to help us understand website usage. These services may collect information about your visits to our website.
Children’s Privacy
We provide medical care to patients of all ages, including children. Parents or legal guardians have the right to access and control their minor children’s medical information.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last updated” date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
HVW Medical Clinic Airport Road 43 Simpson Bay Diagnostic Center St. Maarten
Phone: +1 (721) 544-4447 WhatsApp: +1 (721) 522-0538
Governing Law
This Privacy Policy is governed by the laws of Sint Maarten.